Refund Policy

At Fleur de Rin, each booking is carefully planned and prepared in advance. For this reason, the following refund policy applies.

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Deposits

A 25% non-refundable deposit is required to secure your event date. Full payment must be received no later than 2 months prior to the event date. Failure to settle the balance by this time may result in the booking being cancelled, with the deposit retained.

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Cancellations

If a booking is cancelled after full payment has been made:

• Cancellations made more than 2 months prior to the event date may be eligible for a partial refund, excluding the non-refundable deposit.

• Cancellations made within 2 months of the event date are not eligible for any refund, as flowers, materials, and preparation will already be underway.

All cancellations must be made in writing.

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Changes to Bookings

Refunds are not offered for reductions to orders within 2 months of the event date. Reductions requested more than 2 months prior to the event date may be considered on a case-by-case basis and are subject to work completed. Any approved changes remain at the discretion of Fleur de Rin and are subject to availability.

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Non-Refundable Items

All floral designs are bespoke and created specifically for your event. As such, completed florals, custom arrangements, and services already carried out are non-refundable.

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Exceptional Circumstances

In rare cases, refunds outside of this policy may be considered at Fleur de Rin’s discretion. This does not affect your statutory rights.