Frequently Asked Questions
Do you offer a free consultation?
Yes — consultations are complimentary and no obligation. They’re a chance to talk through your plans, explore ideas, and see whether Fleur de Rin is the right fit for your day.
How do I secure my wedding date?
A 25% non-refundable deposit is required to secure your event date. Your booking is confirmed once the deposit has been received and your contract/proposal has been signed.
When is full payment due?
The remaining balance is due no later than 3 months prior to your event date.
What is the difference between The Collections and The Edits?
The Collections offer a more comprehensive, design-led floral experience and include a tailored proposal and mood board following consultation.
The Edits are designed for intimate weddings and include selected floral pieces without on-site set-up.
Do The Edits include set-up or delivery?
Set-up is not included with The Edits.
Delivery may be offered at Fleur de Rin’s discretion on a local, case-by-case basis and will incur an additional charge. Where delivery is not available, collection details will be arranged in advance.
Can I add extra items to an Edit?
Yes - additional floral pieces can be added. Please note that added items are supplied ready to be set-up by you or someone you trust.
Can I request specific flowers?
You’re welcome to share any floral preferences. All designs use seasonal flowers, and while specific varieties cannot always be guaranteed, we will always select the closest suitable alternatives of equal or greater value and quality to maintain your chosen style.
Will I receive a proposal or mood board?
For all bookings under The Collections, including the Founder’s Collection, you’ll receive a tailored proposal and mood board following your consultation.
Who decides where installations are placed?
Installation placement is subject to venue approval and restrictions. Final positioning will always follow venue guidelines to ensure safety and suitability, and we’ll advise on the best options for your space.
What happens if I need to cancel?
The 25% deposit is non-refundable.
Cancellations made more than 2 months prior to the event date may be eligible for a partial refund, excluding the deposit.
Cancellations made within 2 months of the event date are not eligible for a refund.
Do you travel outside your local area?
Travel availability depends on the scale and nature of the booking. This will always be discussed during your consultation.
Are there any hidden fees?
No. I believe in clear, upfront pricing. Your quote will outline everything included, with no hidden fees. Any additional costs will only ever be applied with your prior approval.