Privacy Policy
1. Introduction
Welcome to Fleur de Rin. We are committed to protecting and respecting your privacy while providing beautiful floral designs for your wedding or special event. This policy explains how we collect, use, and protect your personal data when you visit our website, enquire about our services, or make a purchase from us.
Fleur de Rin operates as a sole trader business based in Yorkshire and the North West, often covering the North of England.
Contact Details:
Business Name: Fleur de Rin
Owner: Shirin (Rin)
Email: shirin@fleur-de-rin.co.uk
Address: West Yorkshire, United Kingdom
2. Information We Collect
We collect information that allows us to provide a luxury, personalised service. This includes:
Identity and Contact Data: Your name, partner's name, email address, phone number, and billing/delivery addresses.
Wedding and Event Details: Wedding date, venue locations, Pinterest boards or floral inspirations, and event timings.
Ecommerce Data: If you purchase items through our online shop, we collect details of the products you purchased and transaction records.
Health and Dietary Data: Highly specific information such as allergies, should you require certain botanical varieties to be excluded for safety reasons.
Financial Data: Payment card details (processed securely by our third-party payment processor) and bank details for refunds.
Communications: Records of our emails, messages, and notes from our consultations.
Media: Images or videos of your wedding florals captured by us or shared by your photographer for our portfolio (subject to your gallery permissions).
Technical Data: Your IP address, browser type, and how you interact with our website.
3. How We Collect Your Information
We collect data through various touchpoints to ensure your experience is seamless:
Direct Interaction: When you fill out an enquiry form on our website, email us, or speak to us in person or over the phone.
Online Orders: When you purchase products through our website.
Automated Technologies: As you use our website, we may automatically collect technical data via cookies and Google Analytics.
Third Parties: We may receive information from your wedding planner or venue if they are coordinating services on your behalf.
4. Legal Basis for Processing
Under UK GDPR, we must have a "lawful basis" for using your data. We typically rely on:
Contractual Necessity: We need your data to fulfill our agreement with you, such as delivering your bridal bouquet to the correct venue on the right morning.
Legitimate Interests: We use your data for business reasons that don't override your rights, such as responding to a new enquiry about our availability.
Consent: When you opt-in to receive our email newsletters or marketing updates. You can withdraw this at any time.
Legal Obligation: We are required by law to keep financial records for tax purposes.
5. How We Use Your Information
We use your data to make your floral journey as smooth and simple as possible:
* To manage your booking and provide our floristry services.
* To process payments and manage online orders, including distance selling obligations.
* To communicate with you about your floral designs and logistics.
* To maintain our business accounts and tax records.
* To send you marketing communications, only if you have expressed a wish to receive them.
* To improve our website experience and floral offerings.
6. Sharing Your Data
We never sell your personal data. To run Fleur de Rin effectively, we share information with trusted service providers:
Payment Processors: Stripe/Monzo (to process your payments securely).
Marketing Tools: Wix/Square (to send you updates and newsletters).
Business Tools: Google Workspace/Wix/Square (for emails and document storage).
These providers are "data processors" and are only permitted to use your data for the specific tasks we have assigned to them.
7. Cookies and Analytics
Our website uses cookies to improve your browsing experience. A cookie is a small file placed on your device that helps us understand how you use our site. We use Google Analytics and Microsoft Clarity to monitor website traffic and help us reach the right couples.
You can set your browser to refuse all or some cookies, but please note that some parts of our website may not function properly if you do this.
8. Data Retention
We keep your information for as long as necessary to fulfill the purposes we collected it for.
Enquiries: If you enquire for your wedding but do not book, we keep your data for 6 months.
Client Records and Financials: We retain full client files, contracts, and payment records for 6 years following the end of the tax year in which the service was provided, to comply with HMRC requirements.
Marketing: We keep your data until you unsubscribe or ask us to delete it.
After these periods, your data is securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you have the following rights:
Access: The right to ask for copies of your personal information.
Rectification: The right to ask us to correct information you think is inaccurate.
Erasure: The right to ask us to erase your personal information in certain circumstances.
Restriction: The right to ask us to limit how we use your data.
Portability: The right to ask that we transfer your data to another organisation.
Objection: The right to object to how we are processing your data.
Automated Decision Making: The right to ensure decisions aren't made about you solely by computers (Fleur de Rin does not use automated decision-making).
Withdraw Consent: Where we rely on consent (like marketing), you can take it back at any time.
To exercise any of these rights, please contact us at shirin@fleur-de-rin.co.uk.
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. While no electronic transmission is 100% secure, we use professional, encrypted services to protect your information.
11. How to Make a Data Protection Complaint
If you are unhappy with how we have handled your personal data, please reach out to us so we can put it right.
How to complain to us:
Please email shirin@fleur-de-rin.co.uk addressed to Rin. Please include your name, contact details, a description of your concern, and what you would like us to do to resolve it.
Our process:
* We will acknowledge your complaint within 30 days.
* We will investigate the matter without undue delay.
* We may contact you for further information.
* We will notify you of the outcome and any actions taken.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically.
13. Contact Us
For any questions regarding this policy, please contact:
Business Name: Fleur de Rin
Owner: Shirin (Rin)
Email: shirin@fleur-de-rin.co.uk
Website: www.fleur-de-rin.co.uk
Address: West Yorkshire, United Kingdom
Last updated: 02 July 2026